1. Introduction
This Refunds and Returns Policy outlines the terms and conditions for refunds and returns for services provided by rentatherapyroom.co.uk. This policy applies to all users of the website, including both providers who list their office spaces and renters who book these spaces. By using our website, you agree to comply with this policy.
2. Cancellation and Refund Policy for Renters
2.2 Refund Process
- All refund requests must be made in writing via email to peterklein@kleincbt.com.
- Refunds will be processed within 14 business days of receiving the cancellation request.
- Refunds will be issued to the original payment method used during booking.
3. Cancellation and Refund Policy for Providers
3.1 Cancellation by Providers
- Providers must provide at least 30 days’ notice to cancel a listing.
- Any agreement with a renter is only ever valid outside of the responsibility purview of rentatherapyroom.co.uk
3.2 Refund Process
- Providers must notify rentatherapyroom.co.uk of their intention to cancel a listing by emailing peterklein@kleincbt.com.
4. Disputes and Resolution
- If a dispute arises between a renter and a provider, rentatherapyroom.co.uk will not act as a mediator to facilitate a resolution as any agreements between renter and provider are outside of rentatherapyrooms’s responsibility purview.
5. Contact Information
For any questions or concerns regarding this Refunds and Returns Policy, please contact us at:
Email: peterklein@kleincbt.com
6. Changes to This Policy
rentatherapyroom.co.uk reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. It is the responsibility of users to review this policy periodically for any updates.